Parloa is an AI agent management platform for enterprise customer experience. It is headquartered in Berlin and has offices in Munich, New York, San Francisco, London, Paris, Madrid and Milan. The company was founded in 2018 by Malte Kosub and Stefan Ostwald, who began building conversational interfaces in 2016. Parloa builds voice and chat AI agents, and its AI Agent Management Platform (AMP) covers agent lifecycle management, model orchestration, context and channels.

Parloa targets large, regulated enterprises in insurance, financial services, retail, travel and hospitality, and utilities. Customers and partners named in the sources include Allianz, Booking.com, IKEA, Swiss Life, Zalando, Decathlon, TUI, AUTO1 Group and SAP. The company launched AMP as an agentic AI platform for contact centers in 2025 and has announced partnerships with Deloitte, KPMG, Microsoft Azure Marketplace, Five9, Alvaria, Thoughtworks and TELUS Digital.

Parloa surpassed $50M in annual recurring revenue in December 2025. In January 2026 it raised a $350M Series D led by General Catalyst at a $3 billion valuation, bringing total capital raised to more than $560M. The company plans to use the funds to expand in the U.S. and Europe.